The User may return the ordered product(s) 8 (eight) days (calendar) after receipt, provided that:
a) The product(s) have not been used;
b) The product(s) keep their original characteristics and labels intact;
c) The product(s) are complete. All material accompanying the orders must be returned.

The customer must request the return of the order through the e-mail sales@onirisbox.com indicating the item(s) he wants to return, as well as the order number.

The cost of the return is borne by the customer. Note that, if your return has been made for reasons other than the justified existence of a defect or non-conformity of the ordered products, Onirisbox will not refund the shipping costs. Therefore, Onirisbox will not reimburse the expenses related to the postage initially borne by the customer for the respective order.

Once the returned product is received, Onirisbox will analyze and confirm its state of conservation and, when applicable, will refund within a maximum period of 15 (fifteen) days the amount paid for the item(s) without any expenses to the user.

In cases of exchanges, your refund can be made through a voucher for the value of the item or items returned. Please note, possible subsequent returns of items purchased with a voucher will always be made using a voucher. Vouchers are non-refundable.

If you want to return one or more items, you can request a refund to the same payment method.

If the returned items are damaged or show signs of use, Onirisbox reserves the right not to accept the return and refuse to refund them.

In cases of defect or non-compliance of the ordered products, Onirisbox is responsible for collecting the item(s) from an address chosen by the user. Please note, collections are only accepted from the original country of shipment of the respective order.